Refund policy

We want you to be satisfied with your purchase from Velora. You may request a return within 30 days after your order is delivered.

To be eligible for a return, the item must be in the same condition in which you received it, unused, unworn, and in its original packaging, with any tags, manuals, accessories, and proof of purchase included.

To start a return, contact us at tovarkashopify26@gmail.com before sending any item. If your return is accepted, we will provide return instructions and the correct return address. Items sent back without prior authorization may not be accepted. Do not send returns to the address shown on a shipping label unless we specifically instruct you to do so.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable. We recommend using a trackable shipping service because we cannot guarantee receipt of an untracked return.

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at tovarkashopify26@gmail.com with your order number and clear photos or video showing the issue. We will review the claim and, when approved, provide an appropriate remedy such as a replacement or refund at no additional cost to you.

For health and hygiene reasons, opened, used, washed, or contaminated pet products cannot be returned unless they arrived damaged, defective, or incorrect. We also do not accept returns of personalized or custom-made products, gift cards, or items marked final sale where permitted by law.

Contact us before purchasing if you are unsure whether a specific item can be returned.

We do not offer direct exchanges. The fastest way to receive a different item is to return the eligible item and place a new order after the return is approved.

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your refund, contact us at tovarkashopify26@gmail.com.

Nothing in this policy limits rights that cannot be waived under applicable consumer-protection law.