Shipping policy

Last updated: September 22, 2026

Velora currently ships orders to eligible addresses in the United States. Shipping is included with every order unless a different charge is clearly displayed at checkout.

Estimated delivery is 5–12 business days after your order is confirmed. Business days exclude weekends and public holidays. Delivery dates are estimates, not guarantees, and may be affected by carrier delays, severe weather, customs processing, peak-season demand, or an incorrect or incomplete address.

Some orders may arrive in separate packages because products can be fulfilled from different locations. You will not be charged extra shipping solely because an order is split into multiple shipments.

Review your shipping address carefully before placing an order. If you notice an error, contact us as soon as possible at tovarkashopify26@gmail.com. We cannot guarantee that an address can be changed after fulfillment begins.

Velora is not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer. If a package is returned to the sender, contact us so we can review the available options. Additional shipping costs may apply for reshipment when the address provided at checkout was incorrect.

When tracking is available, it will be sent to the contact information provided with your order. Tracking updates can take several business days to appear.

If your order has not arrived within the estimated window, check the tracking information and then contact us at tovarkashopify26@gmail.com with your order number. We will work with the carrier or fulfillment partner to investigate.

Report a package that appears lost, or an item damaged in transit, as soon as reasonably possible. Include your order number and any relevant photos. We will review the issue and provide an appropriate remedy when the claim is approved.

Orders shipped to the United States are not expected to require additional charges unless stated at checkout. However, where import duties, taxes, or fees are legally imposed and were not collected at checkout, the customer may be responsible for them. Velora does not control government assessments.